GENERAL TERMS AND CONDITIONS
1. Company Identity and Scope
1.1 These General Terms and Conditions (“T&C”) govern the legal relationship between:
DIGITAL DIALOG SRL, IDNO 1014600028208, with registered office in the Office 3, 74 Lev Tolstoi Street, Chisinau, Republic of Moldova, hereinafter referred to as FitForm or the Company,
and
the User / Client, a natural person who accesses the website www.fitform.life and/or the FitForm mobile application (collectively, the “Platform”).
1.2 FitForm operates a digital platform providing informational content in the field of healthy lifestyle, nutrition, physical activity, and general well-being.
1.3 This document constitutes a contract of adhesion within the meaning of the applicable legislation.
1.4 THE CLIENT IS REQUIRED TO READ THESE TERMS CAREFULLY BEFORE ACCEPTING THEM AND USING THE COMPANY’S SERVICES. THE CLIENT AGREES THAT USE OF THE SERVICES CONSTITUTES CONFIRMATION THAT THEY HAVE READ, UNDERSTOOD, AND ACCEPTED THE OBLIGATIONS SET FORTH HEREIN.
2. Nature of the Content and Role of the Experts
2.1 The content available on the Platform (menus, meal plans, programs, educational materials) is created by independent Experts who collaborate with FitForm.
2.2 The Experts act as independent service providers and/or under an employment relationship with FitForm.
2.3 All economic copyright rights in the content created by the Experts are assigned exclusively and definitively to FitForm, which holds the full right to use, modify, distribute, and commercially exploit such content.
2.4 The User does not acquire any intellectual property rights in the content accessed.
3. Informational Nature. No Harm Policy
3.1 The content provided is of a general and informational nature.
3.2 FitForm applies the No Harm (Non-Prejudice) principle: all materials are designed to avoid reasonable risks to Users.
3.3 Neither FitForm nor the Experts provide: medical diagnosis, treatment or personalized therapeutic recommendations.
3.4 The User is required to consult a doctor or specialist before following any meal plan or physical program.
3.5 The Platform is not intended to substitute professional medical advice, diagnosis or treatment. Users must not disregard or delay seeking professional medical advice because of information provided on the Platform.
3.6 The Platform is not designed to provide emergency services. In the event of a medical emergency, Users must immediately contact emergency services or a qualified healthcare provider.
4. Client’s Right of Use
4.1 Digital content is licensed, not sold.
4.2 The Client is granted a limited, non-exclusive, non-transferable license strictly for personal and non-commercial use.
4.3 The following are prohibited: copying, distribution, resale, sharing, or public communication of content.
5. Right of Withdrawal – Digital Content
5.1 The statutory right of withdrawal is lost once digital content has been supplied or access has begun.
6. Subscriptions and Payments
6.1 Prices are clearly displayed and include applicable taxes.
6.2 Subscriptions are renewed automatically only with prior notice and express consent.
6.3 The Client may cancel the subscription at any time in accordance with the indicated procedure.
6.4 Refunds are governed by the Refund Policy, which forms an integral part of these Terms.
7. Limitation of Liability
7.1 FitForm is not liable for:
- improper or unintended use of content;
- the User’s personal decisions;
- adverse health effects;
- interruptions or technical malfunctions of the Platform.
8. Apple App Store and Google Play Disclaimer
8.1 The User acknowledges that these Terms are concluded exclusively between the User and FitForm, and not with Apple Inc. or Google LLC.
8.2 Apple and Google are not responsible for the Platform or its content and have no obligation to provide maintenance or support services.
8.3 Apple and Google are third-party beneficiaries of these Terms and may enforce these Terms against the User.
9. Service Availability and Changes
9.1 FitForm does not guarantee uninterrupted or error-free operation of the Platform.
9.2 FitForm reserves the right to modify, suspend or discontinue any part of the Platform or its content at any time, with or without prior notice, where reasonably necessary for technical, legal, or operational reasons.
10. User Obligations and Prohibited Use
10.1 The User agrees:
- to provide accurate and complete account information;
- to keep login credentials confidential;
- not to share the account or access credentials;
- not to misuse the Platform or interfere with its technical operation;
- not to use the Platform for unlawful purposes;
- to independently verify the compatibility of content (including menus, meal plans, and programs) with their health condition, allergies, intolerances, pre-existing conditions and individual medical needs;
- to assume full responsibility for any adverse reactions, side effects, deterioration of health or other consequences resulting from use of the Platform’s content.
10.2 FitForm is not responsible for the User’s health condition or for any adverse reactions, including, without limitation, allergies, food intolerances, medical complications or other related conditions.
10.3 FitForm reserves the right to suspend or terminate accounts in the event of violations of these Terms.
11. Termination of Accounts
11.1 FitForm may suspend or terminate the User’s account at any time, with or without prior notice, if the User violates these Terms or applicable law.
11.2 Upon termination, the User’s right to access the Platform and its content shall immediately cease.
11.3 Termination does not affect accrued payment obligations or legally required data-retention obligations.
12. Data Protection and Privacy
12.1 All personal data are processed in accordance with:
- the General Data Protection Regulation (GDPR);
- the legislation of the Republic of Moldova;
- the Privacy Policy;
- the Cookie Policy; and
- the Data Deletion Protocol.
12.2 The data and the relationship with Users belong exclusively to FitForm.
13. Applicable Law and Jurisdiction
13.1. These Terms are governed by the legislation of the Republic of Moldova. In the event of disputes, the parties shall attempt amicable settlement as a first step.
13.2. In the absence of amicable settlement, disputes shall be resolved by the competent courts of the Republic of Moldova.
14. Final Provisions
14.1. FitForm may update these General Terms and Conditions at any time, with prior notice to Users.
14.2. Continued use of the Platform after amendments take effect constitutes acceptance of the revised Terms.
